Paola Beige Bag

We encourage to you get in contact with our team as soon as possible in the case of an amendment or order cancellation. We can change your order up until the order has been dispatched. If your order has already been sent, you will have to send it back and organize an exchange or refund.

We encourage to you get in contact with our team as soon as possible in the case of an address change. We can change the address until the order has been dispatched. If your order has already been sent, you will have to request a mail redirect with UkrPoshta directly.

Here is a link to our Returns Policy.

Yes. We offer returns and exchanges for 14 days after you receive your parcel. All returns must be lodged and posted back within this timeframe in unworn and original condition.

Through our Returns & Exchange Portal.

We provide exact measurements as well as size recommendations in the description of each individual product. We also include the featured models height and size. If you are right between sizes we recommend sizing up, as none of our products have stretch.

We know shopping online can be a bit of a lucky dip, so you are welcome to return or exchange any items that do not work for you! Final sale items are the only ones that are not eligible for return. For a full view of our Refund Policy click here.

Yes, we ship all over the world from our HQ in Ukraine.

For further information please see our shipping policy.

Customs and duties charges vary country to country, generally speaking outside of the United States these charges will apply. You can look up the exact amount for your country online.

It depends where you are located. Orders are dispatched within 2 business days, excluding pre-order items and during peak business times. You can estimate delivery times to your location through UkrPoshta by clicking here.

Delays of up to a week are relatively common, especially for international shipments. If your order is delayed by longer than this you can request assistance from UkrPoshta on your tracking number page.

No, we don't offer custom orders or alterations.

Here is a link to our care instructions.

We only use natural fabrics such as linen, cotton, wool and silk. The material of each garment is listed in the description and product title.

Yes! Natural fabrics will soften with body heat and wear.

Yes, all of our products are sold seperately. We usually have all of the products photographed listed in the descriptions, but if you are unsure, please feel free to get in touch with us!

Yes, we do! Fill out our wholesale application here.

We require a brick and mortar store in order to approve wholesale accounts. We also look to see if your shop fits with our label.

Once you have filled out the application one of our team members will review it and be in touch with all of the information and to answer any questions you may have.